Privacy Policy

Floating Piano Factory ("FPF," "we," "us," or "our") provides premium piano tuning, maintenance, and restoration services in New York City and Chicago. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. It applies to our websites, booking forms, and the text messages, calls, and emails we send in connection with our services.

Information We Collect

When you request a quote, book an appointment, contact us, or sign up to hear from us, we may collect:

• Contact information — name, email address, phone number, and service address.
• Appointment and service details — piano make, model, and location; preferred scheduling windows; service history; and notes you provide about your instrument or appointment.
• Communication preferences — including whether you have opted in to receive text messages from us.
• Communications — the content of messages you send us by form, email, text, or phone, including call recordings where you have been notified and service quality is involved.

How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage piano service appointments;
• Send appointment reminders, scheduling updates, and service-related communications (by phone, text, and email);
• Provide customer care and respond to your questions or requests;
• Maintain accurate service and instrument records so we can provide better long-term piano care;
• Improve our services and internal operations.

If you have provided SMS consent, we use your phone number specifically to send appointment coordination, scheduling, service update, and customer care text messages. We do not use SMS consent for unrelated purposes.

How We Share Your Information

We may share information with service providers who help us operate our business — for example, scheduling and customer-relationship tools, and communications providers that deliver our calls, texts, and emails on our behalf. These providers are only permitted to use your information to help us provide our services to you, not for their own marketing purposes. We may also disclose information if required to do so by law.

Text Messaging (SMS)

If you consent to receive text messages from Floating Piano Factory, we use your mobile number to send appointment coordination, reminders, service updates, and customer care messages. Message frequency varies based on your upcoming and past appointments. Message and data rates may apply. You can reply STOP at any time to opt out of text messages, or HELP for help. SMS consent is never a condition of purchasing any service from us, and opting out of texts does not affect your ability to book or receive service. For full details, see our SMS Terms.

Data Retention

We retain appointment, service, and communication records for as long as needed to provide ongoing piano care, maintain accurate service history, and meet our business and legal obligations.

Your Choices

• You may opt out of text messages at any time by replying STOP, or by contacting us directly.
• You may ask us to update or correct your contact information at any time.
• You may contact us with any question about the personal information we hold about you.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at chicago@floatingpianofactory.com.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.